Quality Systems Co-ordinator

Missions and Authorities:
                To support and maintain the implementation of the quality and hygiene management systems
                Reduce the production of non-quality product through effective implementation of quality systems, standards and 
                procedures
                Accountable for customer relationship management through effective complaints handling and problem resolution
 
General Activities:
                Upholding quality standards and procedures in line with current accreditations
                Regular review of existing procedures to ensure they meet current guidelines
                Testing products to ensure they meet our customers quality criteria
                Working with customers, suppliers and internal stakeholders to ensure alignment on  
                quality standards throughout the supply chain
                Lead customer driven activities & complaint resolution
 
Specific Activities:
                Create and distribute company quality standards as required by the relevant accreditations
                Accomplish quality assurance objectives by monitoring, reviewing and enforcing policies and procedures
                Train and motivate employees to ensure our quality standards are met
                Develop quality assurance plans by managing production risks and implementing monitoring procedures (defect                                prevention through analysis of root causes)
                Validate quality processes by establishing product specifications and/or measuring product performance against them
                Maintain and improve product quality and business compliance by completing relevant product and process audits                            (including but not limited to ISO and BRC requirements)
                Prepare quality documentation and reports by collecting, analysing and summarising information and trends
 
Professional skills and language :
1 (beginner) to 3 (expert)                                                                                                             Level required:
                Very good command of English                                                                                               2
                IT and productivity Softwares (e.g. Microsoft Word, Excel, PowerPoint)                                      3
                Work Instructions, SOPs and quality document creation                                                            3
                Problem solving and complaints resolution                                                                               2
                ISO 9001 & BRC audit conversant                                                                                           2
 
Behaviour Competences:
1 (beginner) to 3 (expert)                                                                                                             Level required:
                Communication                                                                                                                      2
                Teamwork                                                                                                                              3
                Committed to results                                                                                                              3
                Training/coaching                                                                                                                   2
                Research and analytical skills